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š® When ABM + Sales Goes Wrong
Unpacking the dark side of cross-functional collaboration.
Whatās up everyone! Welcome to š® Taco Tuesday, a weekly newsletter by ForgeX.
In here we share the latest and greatest around our Account-Based GTM research, provide our perspective on trending topics, and highlight whatās new at ForgeX.
Send us any questions or topics we should break down here ā¬ļø
š© 10 Warning Signs Your ABM + Sales Partnership is in Trouble
If youāve been in the ABM space for a while, working with a challenging sales partner can be an inevitable part of the process.
Here are the top 10 warning signs to look out for:
- Misaligned Sales Incentives = Your BDR / SDR team gets paid more for āsales-sourcedā qualified leads and opportunities. 
- Sales STILL Doesnāt Understand ABM = Itās been +6 months and your sales team canāt define ABM and how it differs from other internal marketing initiatives. 
- Lack of Consistent Data Hygiene = Sales teams arenāt logging activities or associating buying group members to open opportunities. 
- Missing ABM / Sales Meetings = Sales teams continue to push out dedicated ABM meetings or just donāt show up. 
- Withholding Timely Account Updates = The ABM team isnāt seen as āa strategic part of the account teamā and timely updates arenāt shared. 
- Not Actioning Within Agreed SLAs = Your sales partners arenāt actioning their part of the campaign plan within the SLAs set at the beginning of the program. 
- ABM is STILL Seen as a Lead Generation Motion = A continued legacy mindset that ABM isnāt a holistic GTM motion, and only exists to pass over āMQLsā. 
- Slow āQuick-winsā = The ABMer doesnāt prioritize quick-wins at the beginning of the program and only looks towards the long-term. 
- Target Account Lists are a Revolving Door = Sales leadership views the target account lists as an open ārevolving doorā where they can move accounts in and out every week. 
- Unreasonably Set Expectations = The ABMer has set unrealistic expectations of timelines and depth of tactical personalization. 
š¤ How to Drive a Strong Partnership
We have been silently conducting ABM Benchmark Audits of leading programs ranging from $5M to $20B ARR as we build out our Benchmarking Database.
(š¤«ā¦ this hasnāt officially launched yet!)
Through our audits, here are the top 5 best practices we have uncovered:
- Enablement Doesnāt Stop After Week 1 = It requires constant enablement to implement a successful account-based GTM. This is from the CEO to BDR. 
- Understand Salesā Success Metrics = You should understand what explicit incentives your sales teams have, and consider how to align these with ABM program goals. 
- Add āAccount-Owner Fitā to the TAL Weighting Criteria = While choosing your target accounts, think about whether the sales person will be a good partner. Individuals who will be a strong internal champion and share wins across the team should also be weighted higher. 
- Build a Strong VP / Director of Sales Relationship = Itās imperative to build a strong relationship with the sales leader. If all else fails, they can help act as an advocate if youāre having challenges with an AE / BDR. 
- Be Prepared - Do Your Homework = Constantly keeping up-to-date with changes to your orgās GTM motion and staying on the pulse of your target accounts. The sales team will take note of this while you meet. 
Bonus
- Aim for Quick-wins = It can take time to properly set up your ABM program, but this doesnāt mean everything has to be SLOW. Make sure to prioritize early wins to drive momentum and buy-in. 
š How Sales Partnerships Differ Across Growth ABM and Enterprise ABM
Not all partnerships with sales look alikeā¦
Especially when it comes to the underlying ABM framework that youāre running; Growth ABM or Enterprise ABM.
The depth of the partnership and involvement of each sales team might look very different.
(WARNING: In order to get the most out of the below, itās critical to understand the differences between Enterprise ABM & Growth ABM - read this.)

Growth ABM vs. Enterprise ABM
Growth ABM
- AE (Account Executive) = Due to a higher volume of account coverage and (typically) a focus on generating net-new pipeline, direct involvement of the AEs is less than the BDR / SDRs. 
- BDR / SDR (Business Development Rep) = The primary sales partner who is actioning the campaign tactics. 
- Solutions Consultant = Very little, sometimes no involvement. 
- VP / Director of Sales = A strong partnership is critical. 
Enterprise ABM
- AE = The ABMer partners directly with the AEās and should be seen as a strategic teammate. 
- BDR / SDR = Although heavily involved, the AEās are your primary partner. 
- Solutions Consultant = As Enterprise ABM is mostly seen within expansion plays, the SCās will have higher involvement. 
- VP / Director of Sales = A strong partnership is critical. 
Whatās New at ForgeX?
š® Events
Upcoming:
- Playbook: Double Meeting Attendance with Person-Based Ads - When: 4/4/24 @ 1pm ET 
- With: - Anna Tsymbalist, Head of ABM @ Influ2 
- Kevin Lindberg, ABM Lead @ Yotpo 
 
- Weāll Discuss: - š Spark pre-call excitement with timely and personalized campaigns 
- š Build an automation flow in your CRM to create ever-green ad flows 
- š Plan your next steps to continue influencing your buying groups with ads 
- š Attribute this campaign to pipeline and revenue generated 
 
 
š® Research & Insights
- Playbook: Wake the Dead 
Join +360 ABM leaders and become a ForgeX member to access our full research library, step-by-step frameworks, benchmark data and community.
Have an awesome rest of the week yāall!
LFG,
Davis

